Collaboration Analyst/Telephony Analyst Tampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems. Responsibilities: Defining Configuration Specifications and Business Analysis Requirements: · Collaborate with stakeholders to understand collaboration technology needs. · Define configuration specifications collaboration systems. · Gather business analysis requirements to align solutions with organizational goals. System Management and Optimization: · Configuration, maintenance, and optimization of collaboration systems. · Plan and execute MAC requests related to collaboration systems. Quality Assurance: · Perform quality assurance checks on collaboration systems and processes. · Ensure collaboration systems meet performance standards and user expectations. Technical Troubleshooting: · Investigate, troubleshoot, and remediate collaboration systems issues. · Provide recommendations to the team for improvements. Contractor Management: · Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support. · Ensure timely project execution and adherence to quality standards. System Experience: · Cisco CUCM VoIP System · Cisco PCCE (Contact Center System) · Cisco Cube · Cisco Video Conference systems Managed via Control Hub · Microsoft Teams meetings Requirements and Skills: · Proven experience in managing Cisco Collaboration and Contact Center technologies. · Strong troubleshooting skills and ability to handle complex issues. · Dial plan and call flow/routing management · Project management experience for successful system implementations. · Vendor management experience. · Excellent communication and collaboration skills. Core Competencies: · Takes ownership and acts with integrity. · Drives operational excellence for customers. · Build strong, collaborative relationships. · Cultivates innovation and embraces change. · Thinks strategically and exercises sound judgment. Preferred Certifications: Associate/Intermediate level: · Microsoft 365 Certified: Teams Administrator Associate · Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn · SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com) · Certification | BICSI - Installer & Technician, DCDC Professional/Expert/Advanced level: · Microsoft 365 Certified: Teams Voice Engineer Expert · SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com) · Certification | BICSI – RTPM, RCDD · CCNP Collaboration - Training & Certifications - Cisco · CCIE Collaboration Certification and Training - Training & Certifications - Cisco